T Mobile retains two customers

Dancer and I have been with T Mobile for almost 4 years now. *Almost*.

Here in the US, cellphone contracts run for two years. To get the full discount on a new phone, you need two years tenure. Which sucks, as we are two months away from our second renewal preiod, and my Motorola Razr shit the bed, when it's screen stopped working, making it very tricky to, you know, use it.

So we went into the store. We knew which handset we wanted to go with (the Blackberry Curve, one each), and I knew how much it would cost if I was renewing at the two year mark.

The store was unyielding, and quoted us $100, per phone, more than I knew it should be. So we walked out. A quick trip to AT&T to price up iPhones and contracts, then I called T Mobile direct. Their Support team was at least honest, they have no flexibility in the system, and can't change the price. Customer care could though, so I hopped over.

There I dealt with a very nice woman, who immediately quoted me the price I wanted to hear, talked through the plans clearly, and even made recommendations where I could drop some services I'd been paying for, but not using at all.

So now two Blackberry Curves (8320's) in Titanium are on their way, our plan now covers full internet access and we couldn't be happier with T Mobile. Good job!